Refunds

One address handles all of this: paintedalways@gmail.com. A person reads it. Use the email you ordered with, and send a photograph if something arrived wrong.

A misprint, or damage in transit: tell us within 30 days of delivery and we reprint or refund in full, whichever you would rather have. Nothing needs to go back in the post. A parcel that never lands is the same case — we reship it or refund it.

Prints are pulled for your order, so a change of mind after production has begun is not a return The Links can take. Write the moment you want to cancel. If the piece has not yet gone to the printer, we stop it and refund everything.

A digital file paid for but never delivered is refunded in full. Once it has been delivered it cannot be returned, which is what the terms say. A file that arrives corrupt or wrong we replace at no charge.

Money goes back to the card that paid, through Stripe, and usually clears in five to ten business days. We do not hand out store credit in place of a refund.